Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain, and previous results do not make a future result more likely. You should only gamble with money you can afford to lose, after essential expenses and financial commitments have been covered. Gambling should never be treated as a way to pay bills, solve financial problems or create a regular income.

Before you play, consider setting a clear entertainment budget and deciding how much time you are comfortable spending. A written plan can make it easier to follow your own limits when emotions are high. If you reach your budget or time limit, stop playing rather than adding more funds or continuing in the hope of changing the result.

Practical habits for safer play

• Use only money set aside for entertainment, and never use money needed for rent, food, bills, education or other essentials.
• Set a deposit, spending or loss limit before you begin, where the relevant account tools are available.
• Set a time limit and take regular breaks away from the screen.
• Keep a record of how much time and money you spend gambling, rather than relying on memory.
• Do not chase losses by increasing your stakes or depositing more after an unsuccessful session.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not borrow money, sell possessions or use credit to fund gambling.
• Treat winnings as part of the risk-based activity, not as money that must be played again.
• Talk openly with someone you trust if gambling is becoming difficult to discuss or control.

Taking a break does not guarantee that losses will be recovered, and winning does not remove the risks of further play. The safest approach is to decide your limits in advance and follow them consistently.

Use account controls and take a break

Responsible gambling tools can help you manage your activity before it becomes a concern. Depending on the services available to your account, you may be able to set deposit, spending, loss or session limits, review your activity, take a temporary break or request self-exclusion. These controls are intended to support your decisions, but they work best when chosen before you start playing.

Deposits and spending limits

A deposit or spending limit can restrict the amount you add or use over a selected period. Choose an amount based on your disposable entertainment budget, not on the amount you hope to win. A limit should be low enough to remain affordable if the full amount is lost. If you are unsure what amount is suitable, consider setting a lower limit or not gambling at all.

Some limit changes may apply straight away, while increases may involve a cooling-off period or other confirmation step. The effect of a limit can depend on the type of control selected and the account services available. Always check the information shown when you set or change a limit. If a limit does not feel sufficient, do not increase it to continue playing; consider taking a break or requesting account closure.

Time-outs and self-exclusion

A time-out is a short break from gambling. It can be useful if you feel distracted, are spending more than planned or simply want time away from your account. Self-exclusion is a stronger step for people who want to stop gambling for a longer period. If you request self-exclusion, access to relevant gambling services may be restricted for the selected period. A self-exclusion or closure request may not be capable of being reversed early.

Once a break or self-exclusion is active, do not attempt to avoid it by opening another account or using another person's account. If you believe you need a longer break, contact the available support channel and ask about the account restriction options. Responsible gambling tools may apply only to the relevant account or service, so consider taking similar steps with any other gambling provider you use.

Recognise the warning signs

Gambling problems can develop gradually. You do not need to wait until serious financial or personal harm occurs before seeking help. A concern may be present if gambling is taking more time, money or attention than you intended, even if you have not experienced a large loss.

• You spend more than your planned budget or repeatedly increase your limits.
• You chase losses or gamble to recover money from an earlier session.
• You think about gambling frequently or find it difficult to stop once you begin.
• You hide your gambling, deposits, losses or account activity from family or friends.
• You borrow money, use credit or sell belongings to continue gambling.
• You miss work, study, family commitments or sleep because of gambling.
• You feel anxious, guilty, irritable or low when you are not gambling.
• You return to gambling after deciding to stop or take a break.
• You rely on a win to pay bills or manage other financial pressure.
• Gambling affects relationships, health, work, study or everyday responsibilities.

If any of these signs sound familiar, stop gambling and use the available account restrictions as soon as possible. Do not try to manage the situation by chasing losses or making a larger deposit. A pause can give you time to consider your options without the pressure of another game or bet.

Support is available

Speaking with a trusted person can be a useful first step. You can also seek confidential advice from a recognised gambling counselling or support service in Australia, including services available in your state or territory. These services can help with gambling concerns, financial stress, relationships and practical steps towards reducing or stopping gambling. You do not need to have a diagnosed gambling disorder to ask for assistance.

If gambling has created financial pressure, consider speaking with a qualified financial counsellor before borrowing more money or making major financial decisions. If you feel at immediate risk of harming yourself or someone else, stop gambling and contact local emergency services or an urgent crisis support service.

Protect yourself and others

Age and account security

Gambling services are for adults only. Anyone under the legal gambling age must not create or use an account. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep your login details private, use appropriate device security and log out when you have finished. If you believe someone else has accessed your account, stop using it and request assistance through the available account support process.

We may use age and identity checks as part of account management and may ask for information or documents needed to complete those checks. Access can be restricted where age, identity or account information cannot be verified. Do not provide false information or use another person's identity or payment method.

Looking after someone else

If you are concerned about another person's gambling, choose a calm time to raise the subject without blame. Explain what you have noticed, listen to their concerns and encourage them to use account controls or speak with a qualified support service. You cannot control another adult's gambling, but you can protect your own finances, avoid lending money for gambling and seek support for yourself.

Our approach

Baxterbet Casino may provide information, account tools and support processes designed to encourage safer gambling. These measures cannot remove the inherent risk of gambling or guarantee that a person will stay within their own limits. You remain responsible for deciding whether gambling is suitable for you and for using the controls available to your account.

If you want to reduce or stop your gambling, act early. Review your activity, set an appropriate restriction, take a break or request self-exclusion. If you are unsure which option is right, ask the available support team for general information about the responsible gambling measures that may apply to your account. Seeking help is a practical step, not a failure.